Logitech G213 Guangzhou after-sale tour

The protagonist of this sale is the Logitech G213 in the test of Zhang Damo last December. Details can be found in my previous review.

After using it for half a month, I discovered that the keys “L”, “,”, “.” of the keyboard had different levels of key failures, and they needed more effort to press them out. The situation arises, logically discovered the Logitech National Service Network table, the link is as follows


Hearing that Logitech's after-sales service was very good, he found a free time (on Monday, January 16th) and took a try to visit the aftermarket network in Guangzhou.

Logitech's after-sales network in Guangzhou is located at Room 1009A, Tianhe Business Building, 8 West Zhongshan Road, Tianhe District, Guangzhou. It is adjacent to Bainaohui and Zhongshan Sanyuan. Huashi Normal University enjoys convenient transportation and can be reached directly by bus or subway.

The past few days in Guangzhou are really cold, and the overcast weather has almost never got up from the bed.

Take the subway to Gangding, exit from D, pass Zhongshan Sanyuan, cross the bridge, and reach the destination - Tianhe Business Building

This building is still old

The entrance was blocked by Hanting Hotel, causing me to find vomiting blood

Go in to the 10th floor and find room 1009A. Since Logitech's sale is operated by a third-party company, it shares a room with Sdisk's after-sales service network. Logitech's after-sales network also undertakes the sale of Sdisk products.

It is very simple, there are three service windows, two men and a woman, but it is still very warm.

After sitting down and after the sale of the sister to explain the situation, the sister plugged in the keyboard and tried it, dialed the keycap and looked down to confirm that the damage caused by non-human factors, told me to enjoy free replacement service.

After confirming that the product is damaged, the after-sales sister should also register the damaged product, affix a label, and prepare for storage. At the same time printed a repair sheet to me, indicating that it was originally for me, but now there is no stock replacement, so I will contact the phone after the year, when the voucher will be collected.

The speed is so fast that no problems are resolved in less than 10 minutes in front of nobody.

In this after-sales service process, I did not provide any proof of purchase, and I could enjoy Quanguolianbao services simply by virtue of the product's own code identification and the date of manufacture. Point a big praise!

This after-sale trip can be seen that Logitech is extremely reliable in terms of after sales. During the warranty period of the product, the user can go to the country's major after-sales service outlets to directly repair and replace the product. The manufacturer's style is trustworthy!


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