Has been lazy, did not send posts. Self-inductance also has no good experience to share with you value friends, recently for the first time on their own to eBay epad an air2, share the failure experience to everyone. July eBay engage in activities full 300 minus 30, ready to Amoy an ipad air2. Fancy a gold seller's merchandise description is a new out of the box, as long as 389.85. Ebay's 300-30 event plus the 6.28 discount voucher sent by the Trans-Force Quartet has a significant price advantage over the Donghe Apple website. Originally intended to buy from use, unpacking does not matter, as long as the new is not used no problem, and the seller is also a gold seller, praise is quite high. In addition to the original soft-paid papers often seen paypal, how to paypal how to protect the interests of buyers, how good the service. So even though it was the first time eBay was scouring, there was nothing to worry about, and the order was quickly placed. July 16 took the order, July 21 to the transfer company, on August 2 was sent to me. During this period, it was not checked by the customs. At that time, my heart was still very excited. Wait until I received the goods after the unpacking forced, the ipad scratches serious corners bumping seriously, watching the package is very tight is not like the damage during transportation. Ipad boot a look, has been registered and the name of the ipad or Toan Phu (mail to communicate when the seller's CEO is known as Tony Phu). Headset hole is dirty, this properly refurbished machine, ah, wrong, shell are too lazy to refurbish, is the second mobile phone when the new machine to sell. (The picture was taken at home later) So I quickly contacted the seller by email and said that the ipad I received was used and worn out. The seller did not ask me to ask for proofs like photos to give me two solutions: 1. Compensate me $30; 2. Mail back. Personal analysis of the seller is intentionally selling second-hand ipad, bullying the transfer address of the buyer, because even the proof does not need to know that they have to sell the machine a problem! So I first e-mailed ebay to this question. It was estimated that the eBay failed to respond to my email in time. Then I dialed the 400 paypal phone in China and explained that the reason was open to controversy. And I feel that the seller maliciously sells second-hand ipad. The description of the product is seriously inconsistent with this. It should be a very bad thing. According to the experience of complaints in China, I would easily get compensation for this alone. The paypal customer service told me that the dispute had been initiated and that it would take me a few days for the seller to reply. I thought that the paypal service was really good, so I waited until the next day. In the morning, I opened PayPal to see which step the dispute had reached, and it was found that the seller had finished replying directly to the return process. I doubted it. When I did not ask for a return, I suddenly jumped to this point. So I called paypal's 400 again. Their customer service began to tell me that the paypal dispute handling is automatic, as long as the seller selected the return will automatically go to this link. I said that well, I do not want to return, I want to pay compensation, so I began to put the truth to reason, angered the seller and demanded compensation of $300. Later, it was found that the domestic complaint method was invalid for paypal, domestic large platform customer service will be a manual return visit to solve the problem, the progress of the paypal incident even the mail are too lazy to send, let alone a customer service to pay me a return visit. Later call paypal, customer service told me that the seller did not reply did not care about me, I can only return, I say this thing 800g mailed to the United States had more than 300 dollars, this postage can let the seller out? The result was regrettable. The paypal customer service told me that I could only pay me $20. After I hang up the phone, I call EMS to check if I need ID card for the next international shipment. Customer service tells me that it is necessary. I thought about the method and told paypal that my ID card was lost, there was no way to post it within the time requested by PayPal, and I could not go through these procedures during my work. The result paypal customer service told the need to provide a post office to prove that the need to provide ID card, but also I need to find the police station to open the certificate can not handle temporary ID during the return period. I received parcels from August 2 to August 9 and gave them 400 customer service and made 5 calls. The feeling that gave me was complete and muddy and would not be considered by consumers. It seems that I am calling to find them just to make money, and even customer service has even interrupted me and constantly refuted me. According to my communication with paypal customer service, we understand that there is no complaint mechanism for paypal, which means that paypal's 400 customer service does not have a complaint assessment mechanism, so it is no wonder that service is at this level. It was found that the customer service of a certain Donghe operator was comparatively good. At least, the attitude of domestic customer service was still very sincere. On August 9th, another customer service number 021 was sent to PayPal for a phone call. It should be a group of people with 400. However, my luck is better this time. The customer service is still very polite. However, the result of the communication is still very frustrating. Customer service told me that paypal return compensation can give me up to $20+$20=$40. And if the ipad is damaged during the shipment, I cannot get a full refund. Paypal is only a third party trading, no permission to punish the seller, and because I first opened a case in paypal is now no way to find ebay open case processing, that is to say I broke my eBay deal with the seller's path, I can only Go for a irrelevant bad review. In fact, the customer service euphemistically told me that the seller through paypal will not be punished, and I only have two ways to solve: 1. To bear the loss of freight and own transport risks; 2. There is no penny to accept this second-hand ipad. PayPal customer service pays attention to telling me that Haitao is risky. If you choose the better, you have to take risks yourself. During this period I also kept communicating with ebay mail, but ebay kept replying to me telling me how to open the case, but I don't know if it was the case that I opened a case in paypal. I haven't found the path ebay mail provided to me. Then, if you don't use the open case to communicate with ebay mail, there are some chickens and ducks talking about it. My only hope now is to give eBay customer service an English phone call, but I have no hope. Eat a long shot of wisdom, I hope you can give some help for value-friends. Personal summary: 1. Haitao or choose mature and secure B2C like Amazon. The quality of C2C is uneven, and it is easy to jump in the pit if the platform guarantees not being reliable. 2. Do not buy unboxing products easily, especially C2C, which are basically refurbished or purely used. 3. Do not trust ebay's gold sellers, especially sellers with very low commodity prices. It is very likely that you haven't negotiated. 4.Ebay seller's problem to find ebay processing, English is not good and troublesome do not buy things in ebay. It's better to spend more money on the domestic platform to buy a peace of mind. 5. Digital product water is too deep, you think it can be hundreds or even thousands of cheap, in fact, people are old machines, out models; may also be refurbished machines (what battery cycles are brushed casually); even second-hand machines or to you Changed inferior accessories. 6. Sea Amoy is at risk. Apple China official website to buy the link:
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